How To Reach Us
To reach the Emprer support team, email us at support@emprer.com or simply click the Support button on the bottom right of your screen and send us a message. While we’re prompt with our response, we might take a few hours to respond depending on the queue and the timings.
Ticketing Considerations
- Please be as detailed as possible with your issue when raising a ticket. Include as many details as possible to help us resolve the problem for you.
- Do not raise multiple tickets for the same issue, this will only push your ticket down the queue and increase the resolution time.
- While we’re available to everyone for subscription and billing related queries, we only offer technical assistance to our paid subscribers. Please be mindful of that when raising a ticket.
Privacy Disclosure
SUPPORT: We use Crisp for our support and ticketing system. This streamlines our support system and helps us assist you efficiently and promptly.
DATA PRIVACY: We value your privacy at Emprer. Your data is only used to resolve your issue, we do not use your data for marketing or share it with marketing companies/agencies or 3rd parties for any such activities.
DETAILED POLICY: Please refer our Privacy Policy for a detailed understanding of how Emprer handles your data and privacy.
We thank you for your trust in Emprer!
