Last Updated: August 5, 2024
At Emprer, we strive to provide the best possible experience with our extensive repository of WordPress themes and plugins. We want to ensure that you are fully satisfied with your purchase, therefore, we offer a free trial so you can explore Emprer and confirm that it meets your needs before committing to a subscription or a lifetime plan.
Refund Policy
Due to the nature of downloadable software, we generally do not offer refunds once a purchase has been made. This policy helps protect misuse of our services. However, we understand that there may be exceptional circumstances where a refund may be justified. Therefore, we consider refund requests on a case-by-case basis.
Refund Request Procedure
To request a refund, please follow these steps:
- Contact Support:
- Submit a refund request by contacting our support team at support@emprer.com within 3 days of your purchase. Include your license key, the email address used for the purchase, and a detailed explanation of the reason for the refund request.
- Investigation:
- Our support team will review your request and may ask for additional information or documentation to better understand the issue. We aim to respond to all refund requests within 24-48 hours.
- Decision:
- After reviewing your request, we will notify you of our decision. If your refund is approved, the refund will be processed to the original payment method within 7-10 business days.
Important Notes
- Refunds are not applicable for issues related to software compatibility issues or services not provided by Emprer.
- Refunds are not applicable if you change your mind about your purchase.
- We reserve the right to deny a refund request if it does not meet our refund policy criteria or if we suspect any form of abuse or fraud.
Cancellation
We understand that circumstances may change, and you may need to cancel your subscription. You can cancel your subscription at any time by navigating to the manage-billing section in your dashboard. Simply click “Cancel Subscription” to complete the cancellation process. Once your subscription is canceled, you will retain access to your account and all subscription benefits until the end of your current billing cycle. If you have any questions or need assistance, please don’t hesitate to contact our support team.
Contact Us
If you have any questions about our refund policy or need assistance, please do not hesitate to contact Emprer support crew at support@emprer.com. We are here to help and ensure that you have a positive experience with Emprer.
Thank you for your understanding and for choosing Emprer for your WordPress theme and plugin needs.
